Betraying expectations like that seems to happen pretty often for housing. My situation involved having a fence set up from a company that was referred to me, talked out the terms pretty well, got the neighbours onboard, everything seemed good. Signed a pretty boilerplate contract... got ghosted for some weeks until a sudden change in tone saying that they wouldn't be able to guarantee the terms *even when* fees were added. Neighbours were getting impatient so we had to go ahead with the construction anyway, but not going to be recommending them after that.